NOVYQ Resolve — Exception-to-Cash

Disputed valueN$ 286,430

Across 17 open cases

Missing evidence8

4 require delivery documents

Promises due5

2 promises overdue today

Value advancedN$ 94,780

Last 30 days · demonstration

Why cash is blocked

Open disputed value

Missing POD

N$84,950

Price difference

N$67,120

Credit pending

N$56,400

Short delivery

N$47,310

Other

N$30,650

Needs attention

Today

Coastal Build SuppliesPromise broken · INV-10482

N$48,260

Northern Trade CentreUnsigned POD · 19 days

N$32,470

Central HardwareCredit note awaiting approval

N$18,900

Customer / invoice	Blocked reason	Age	Owner	Status	Value
Coastal Build Supplies INV-10482	Short delivery + credit pending	34 days	Anna	Urgent	N$48,260
Northern Trade Centre INV-10514	Unsigned POD	19 days	Paulus	Evidence missing	N$32,470
Central Hardware INV-10397	Credit note pending	42 days	Anna	Internal action	N$18,900
Desert Industrial Supply INV-10541	Price difference	12 days	Samuel	Customer reply	N$61,800
Atlantic Maintenance INV-10288	Damaged goods	53 days	Paulus	Escalate	N$27,600

Case RV-0021 · Open

Coastal Build Supplies

Invoice INV-10482 · PO CBS-7714

N$48,260Outstanding value

Invoice date18 Aug 2026

Due date17 Sep 2026

Blocked reasonShort delivery

Next ownerCredit control

Invoice issued for 120 units across three product lines.

18 Aug · ERP export

POD uploaded. Driver note records “10 units short”.

20 Aug · POD-10482.pdf

Customer disputed N$4,180 and withheld the full invoice.

22 Aug · Accounts email

Payment promised after credit note, but no date was assigned.

08 Sep · Email thread

Resolution diagnosis

34 days

Payment is blocked by an unresolved N$4,180 shortage.The remaining N$44,080 appears undisputed, but no request for partial payment was recorded.

Missing or contradictory

Credit note CN-?Referenced in email but not found

Missing

Quantity receivedPOD says 110; invoice says 120

Conflict

Evidence matched to INV-10482

4 documents linked

Purchase order CBS-7714120 units · N$48,260 · 15 Aug

Matched

Invoice INV-10482120 units · N$48,260 · 18 Aug

Matched

POD-10482.pdf110 units · shortage handwritten · 20 Aug

Review

Accounts-email-thread.pdfCredit note requested · 22 Aug–8 Sep

Matched

Human verification

Suggested contradictionInvoice quantity is 120. Delivery evidence records 110. Potential shortage value: N$4,180.

Documents belong to the same customer and order Quantity contradiction is correctly identified Confirm the credit note has not already been issued

Recommended next action

Human approval required

Request immediate payment of the undisputed N$44,080 and commit to resolving the N$4,180 shortage separately.

Approval safeguards

Amount calculated from verified records No admission of legal liability No credit note approved automatically Message will not send from this demo

Approval does not send the message.A real deployment would require an additional release step and preserve the approver, time and final wording.

NOVYQ Resolve

Resolution evidence pack

RV-0021
Generated 23 Sep 2026

CustomerCoastal Build Supplies

OutstandingN$48,260

Disputed portionN$4,180

Finding

Purchase order and invoice record 120 units. The signed delivery evidence records 110 units and a handwritten shortage. Customer correspondence requests a credit for 10 units. No completed credit note was found in the supplied evidence.

Evidence register

1	PO CBS-7714	Order quantity and agreed pricing
2	INV-10482	Invoiced quantity and outstanding value
3	POD-10482	Received quantity and shortage notation
4	Accounts email thread	Dispute, request and payment promise

Controlled recommendation

Confirm whether the N$4,180 credit exists. Separately request the customer’s payment date for the undisputed N$44,080. Final action remains subject to authorised human approval.